Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by nemo69 through our website (https://nemo69.cam), mobile applications, customer support channels, and any other services we provide (collectively referred to as "Services"). This policy should be read in conjunction with our Terms & Conditions, which govern your use of nemo69 Services.

nemo69 operates as an online betting platform serving players in Indonesia. We are committed to complying with applicable data protection laws and international privacy standards to ensure your personal information is handled responsibly and securely.

2. Information We Collect

We collect various categories of personal information to provide, maintain, and improve our Services, ensure regulatory compliance, prevent fraud, and deliver personalized gaming experiences.

2.1 Information You Provide Directly

When you register for a nemo69 account or use our Services, you provide the following information:

• Registration Information: Full legal name, date of birth, residential address, email address, mobile phone number, and password.
• Identity Verification Documents: Government-issued identification (Indonesian national ID card or KTP), proof of address (utility bills, bank statements), and selfie photographs for Know Your Customer (KYC) compliance. These documents are required to verify your identity, confirm you are at least 21 years of age, and comply with anti-money laundering regulations.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history including deposits, withdrawals, and betting activity.
• Communication Data: Contents of messages you send to our customer support team via live chat, email, WhatsApp, or other communication channels, including any attachments, screenshots, or documentation you provide when requesting assistance.
• Responsible Gaming Settings: Self-imposed deposit limits, loss limits, session time limits, and self-exclusion preferences you configure in your account settings.

2.2 Information Collected Automatically

When you access nemo69 Services, we automatically collect certain technical and usage information:

• Device Information: Device type (desktop, smartphone, tablet), operating system (Windows, macOS, Android, iOS), browser type and version, screen resolution, device identifiers, and IP address.
• Usage Data: Pages visited, features accessed, games played, bets placed, time spent on each page, click patterns, navigation paths through the platform, login timestamps, and logout events.
• Location Data: General geographic location (city, region) derived from your IP address to ensure compliance with geo-restrictions and provide localized services. We do not track precise GPS coordinates.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to recognize your device, remember your preferences, authenticate your sessions, prevent fraud, and analyze site performance. See Section 9 for detailed information about our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud screening data from banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja).
• Identity Verification Services: Document authentication results, fraud detection signals, and identity validation reports from third-party KYC service providers we engage to verify player identities.
• Game Providers: Gameplay statistics, win/loss records, and game session data from third-party gaming software providers whose games are offered on nemo69 platform.

3. How We Use Your Information

nemo69 processes your personal information for the following legitimate purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your nemo69 player account.
• Process deposits, withdrawals, and betting transactions.
• Provide access to sports betting, casino games, slots, togel (Indonesia's traditional numbers lottery), and other gaming products.
• Authenticate your identity when you log in and verify ownership of financial accounts used for deposits and withdrawals.
• Manage VIP tier progression, calculate cashback rewards, and administer loyalty program benefits.

3.2 Legal and Regulatory Compliance

• Verify that you are at least 21 years of age and legally eligible to gamble in Indonesia.
• Comply with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
• Respond to legal requests, court orders, or government inquiries as required by law.
• Maintain records for regulatory reporting and audit purposes.
• Enforce our Terms & Conditions and prevent violations of our policies.

3.3 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent activity, unauthorized access, money laundering, bonus abuse, and other illegal or prohibited conduct.
• Monitor account activity for suspicious patterns such as multiple account creation, collusion, or use of automated betting bots.
• Protect nemo69 and our players from cyber attacks, data breaches, and security threats.
• Verify the authenticity of identity documents submitted during registration and withdrawal requests.

3.4 Customer Support and Communication

• Respond to your questions, complaints, and support requests via live chat, email, WhatsApp, or phone.
• Send transactional notifications about account activity, deposit confirmations, withdrawal status updates, bonus credits, and changes to terms or policies.
• Provide 24/7 Indonesian-language customer support tailored to your needs and preferences.

3.5 Marketing and Promotions (With Your Consent)

• Send promotional emails, SMS messages, or push notifications about bonuses, special offers, VIP rewards, tournament invitations, and new game releases.
• Personalize marketing content based on your gaming preferences, betting history, and VIP tier status.
• Conduct player surveys and request feedback to improve our services.

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your account notification settings, or contacting customer support. Opting out of marketing does not affect essential service communications such as withdrawal confirmations or account security alerts.

3.6 Platform Improvement and Analytics

• Analyze usage patterns, player behavior, and game popularity to improve platform performance and user experience.
• Conduct A/B testing of new features, interface designs, and promotional campaigns.
• Generate aggregated, anonymized statistics and reports for business intelligence purposes.
• Optimize website loading speed, mobile app responsiveness, and server infrastructure.

4. Data Sharing and Disclosure

nemo69 does not sell your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients in limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment Processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Identity Verification Services: KYC and document authentication providers to verify player identities and prevent fraud.
• Cloud Hosting Providers: Secure server infrastructure and data storage services.
• Customer Support Platforms: Live chat software, email management systems, and CRM tools to facilitate player communication.
• Game Providers: Third-party software suppliers providing sports betting data, live casino games, slot machines, and other gaming content.
• Analytics Services: Website analytics tools to understand usage patterns and improve platform performance.

All service providers are contractually bound to protect your data, use it only for specified purposes, and maintain confidentiality and security standards consistent with this Privacy Policy.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulators, courts, or government bodies when:

• Required by law, court order, subpoena, or legal process.
• Necessary to comply with anti-money laundering (AML) or counter-terrorism financing (CTF) regulations.
• We believe disclosure is necessary to protect the rights, property, or safety of nemo69, our players, or the public.
• Requested by gaming regulators or licensing authorities conducting audits or investigations.

4.3 Business Transfers

In the event nemo69 is involved in a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring or successor entity as part of the business transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

nemo69 employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All sensitive data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS protocols, the same security standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, firewall protection, and intrusion detection systems.
• Access Controls: Only authorized nemo69 employees and service providers with a legitimate business need can access your personal information, and they are bound by strict confidentiality agreements.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for added account security, and we encourage all players to enable this feature.
• Regular Security Audits: We conduct periodic security assessments, vulnerability testing, and compliance reviews to identify and remediate potential risks.
• KYC Document Handling: Identity documents are encrypted immediately upon upload, stored in secure isolated systems, and automatically deleted after verification is complete or when no longer legally required.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account password and should never share it with anyone. If you suspect unauthorized access to your account, contact customer support immediately.

6. Data Retention

nemo69 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active Accounts: As long as your account remains active, we retain your registration information, transaction history, and betting records to provide ongoing services.
• Closed Accounts: After you close your account, we retain certain information for a period of up to 7 years to comply with legal, regulatory, and tax obligations, resolve disputes, enforce our agreements, and prevent fraud.
• KYC Documents: Identity verification documents are retained for the minimum period required by anti-money laundering regulations (typically 5 years from the date of account closure), after which they are securely deleted.
• Marketing Data: If you opt out of marketing communications, we retain your email address on a suppression list to ensure we do not contact you again, but we delete other marketing-related data.
• Log Files and Analytics: Server logs, IP addresses, and aggregated analytics data are typically retained for 12-24 months for security monitoring and platform improvement purposes.

7. Your Privacy Rights

Depending on your jurisdiction and applicable privacy laws, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information nemo69 holds about you. We will provide this information in a structured, commonly used, and machine-readable format (typically PDF or CSV file) within 30 days of your request.

7.2 Correction and Update

You can update most of your personal information directly through your account settings. If you need assistance correcting inaccurate or outdated information, contact customer support.

7.3 Deletion (Right to be Forgotten)

You may request deletion of your personal information by closing your account and requesting data deletion. However, we may retain certain information where required by law (e.g., for regulatory compliance, fraud prevention, or dispute resolution) even after account closure.

7.4 Opt-Out of Marketing

You can unsubscribe from promotional emails by clicking the unsubscribe link at the bottom of any marketing email, or by adjusting your communication preferences in your account settings. You will continue to receive essential service-related communications even after opting out of marketing.

7.5 Withdraw Consent

Where we process your personal information based on your consent (e.g., for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before withdrawal.

7.6 Lodge a Complaint

If you believe nemo69 has not handled your personal information in accordance with applicable privacy laws or this Privacy Policy, you have the right to lodge a complaint with your local data protection authority or regulatory body.

To exercise any of these rights, please contact us at: [email protected]. We will respond to your request within 30 days and may require identity verification to ensure we are releasing information only to the rightful account holder.

8. International Data Transfers

nemo69 primarily serves players in Indonesia, and your personal information is processed and stored on servers located within secure data centers. However, some of our service providers (e.g., cloud hosting, analytics tools, game providers) may be located outside Indonesia, which means your data may be transferred to and processed in countries with different data protection laws.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by international data protection authorities.
• Ensuring the recipient country provides an adequate level of data protection.
• Obtaining your explicit consent where required by law.

9. Cookies and Tracking Technologies

nemo69 uses cookies, web beacons, and similar tracking technologies to enhance your experience, secure our platform, and analyze usage patterns.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the website recognize your device on subsequent visits, remember your preferences, and track your activity.

9.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, including session authentication, security features, and load balancing. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Help us understand how players use nemo69 by collecting aggregated information about page views, navigation paths, and feature usage. We use this data to improve platform performance and user experience.
• Functional Cookies: Remember your preferences such as language selection, display settings, and login credentials to provide a personalized experience.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional content and measure the effectiveness of marketing campaigns. You can opt out of marketing cookies through your browser settings.

9.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may limit your ability to use certain features on nemo69 platform. To learn how to manage cookies in your browser, visit your browser's help section.

10. Children's Privacy

nemo69 services are strictly intended for individuals aged 21 years or older. We do not knowingly collect personal information from individuals under 21. If we discover that we have inadvertently collected information from someone under the legal gambling age, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to nemo69, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

nemo69 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Sending an email to the address associated with your account.
• Displaying a prominent notice on our website homepage.
• Requiring you to acknowledge the updated policy upon your next login.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of nemo69 services after changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or nemo69's data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• Customer Support: Indonesian-speaking agents available via WhatsApp (details provided after login)

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team typically responds to privacy-related inquiries within 24-48 hours.